Tag: refunds

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Covid travel test firms on UK government list refusing to give refunds

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Companies included on the government’s approved Covid-19 travel test provider list appear to be flouting consumer law by refusing to refund customers for unfulfilled orders, according to dozens of travellers who have ...

Lockdown refunds: why are Ryanair and BA being investigated?

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British Airways and Ryanair are being officially investigated over whether they treated customers unfairly during the pandemic by failing to offer them flight refunds. The Competition and Markets Authority (CMA) said ...

BA and Ryanair investigated by UK regulator over lockdown refunds

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The UK competition regulator is investigating whether British Airways and Ryanair broke consumer law by failing to offer customers refunds for flights they could not legally take because of coronavirus restrictions. T...

Thai Airways customers in limbo after refunds put on hold

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People whose flights were cancelled by beleaguered airline face three-month wait over payment decisionThousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months ...