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経験: I got pulled into a conveyor belt by my scarf

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I had worked on and off at Argos when they needed seasonal staff since I was 17. By Christmas 2007 I was 21, and I’d picked up regular shifts again. It was December in East Kilbride, and that means it was cold. On thi...

‘Powerful experience’: Lorde releases mini-album in Māori language

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Lorde has released a mini-album of tracks in Māori, describing the project as “powerful” and a “starting point” of a journey. The New Zealand singer re-recorded five tracks from her Solar Power album in te reo Māori, ...

The summer of cricket proved mixed crowds can improve the fan experience

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Cricket’s culture wars can call a truce. There is something traditionalists and progressives agree on, and rather surprisingly it’s about the Hundred. Now the all-important final scores are in – and we’re talking bums...

I have a good life. But how can I experience joy when there is so much suffering outside?

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I had thought I had come to terms with suffering in the world. I have a good life, good husband, enjoy my job, good health, lovely place to live, no money worries. On an intellectual level I know being sad won’t help ...

My experience as a trans person doesn’t fit the script, but why should it?

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For the longest time, I was convinced I couldn’t be really transgender. I knew that living as a woman made me want to climb out of my own skin, but I also understood that my story bore little resemblance to how trans ...

経験: I was attacked by two sharks at once

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It was a warm winter’s day in South Africa and I planned to go surfing at Nahoon Reef. I was 15 and had just finished my first day back at school after the winter break. The reef is famous among surfers for its powerf...

経験: I made friends with my doppelganger

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My wife, Marion, and I moved to Braintree in 2013 to be near our daughter and grandchildren, and I was struck by how friendly some of the locals were. Strangers would often wave as I passed them in the street. Some of...

Bp pulse pledge to charge up its customer experience

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六月に, I featured the case of WK from North Yorkshire, who had been waiting for more than two months for bp pulse to come and install a charging point at her home to enable her to start using her new Renault Zoe ele...

‘It makes a huge difference to customer experience’: the rise of the chatbot

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Simple questions are the bane of the lives of many customers and call centre agents. Having to wait in a call queue to find out a company’s returns address or your contract expiration date, 例えば, is a frustrati...

Kindness and control freakery: life inside the Tokyo Olympic experience

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Crouched behind a bush in the shadow of the vast Tokyo Big Sight building, the bearded American man from the small Ukrainian magazine said: “I’m writing an article about smoking at the Olympics.” A little ragged, a li...

Limbo review – a gorgeous tragicomic take on the refugee experience

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Syrian refugee Omar (Amir El-Masry, superb) carries his oud, a stringed musical instrument, everywhere he goes. But since Omar, like a ragtag group of other young male asylum seekers, is currently lodged on a small Sc...

First Night of the Proms review: a delightful shared experience with some surprises

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The first Prom to welcome an audience back into the Royal Albert Hall began with a work of low-key celebration, Vaughan Williams’s Serenade to Music. As its last chord died away, something else took its place: a colle...

経験: amnesia made me forget ever making an album

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I remember the date – 1 9月 2001 – because England had just beaten Germany 5-1 in the World Cup qualifiers. 試合後, we all went to the club night I used to run called Uncle Bob’s Wedding Reception. That...

今夜のテレビ: three events that shaped the black British experience in the 80s

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Following his recent documentary, Subnormal, on the segregation of black pupils deemed “educationally subnormal” in 1960s and 70s Britain, director Steve McQueen brings this three-part examination of three pivotal ev...

What have I learned from work experience students? Much more than they learned from me

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A teenager of my acquaintance is currently on work experience and obviously, as a parent, anyone’s critical concern is whether or not the teenager in question is annoying someone. But having been at the other end of t...

経験: I was stabbed while playing Hamlet

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When I was cast in a travelling production of Hamlet in 2011, I was very nervous – Hamlet has an awful lot of lines. But I was 24 当時の, and having a leading role was a big deal. We performed the show for six we...

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