Tag: delivery

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Parcel delivery firms must improve handling of complaints, Ofcom warns

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Parcel firms must improve how they deal with delivery errors or face enforcement action, the industry’s regulator has warned. Ofcom said people in the UK who send and receive parcels would receive greater protection u...

Food delivery drivers fired after ‘cut-price’ GPS app sent them on ‘impossible’ routes

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Drivers who deliver food and drink for Just Eat have been fired after being misdirected by a cut-price GPS system, according to the union representing them. The couriers, who work for Stuart, a company that supplies d...

Family of Hungry Panda delivery rider killed at work awarded $834,000 in landmark decision

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The family of a Happy Panda delivery rider killed in Sydney in 2020 will receive more than $800,000 under the NSW workers’ compensation scheme, in what the union says is the first case where a gig economy worker has b...

Ofcom to investigate Royal Mail over delivery target failures

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Royal Mail is facing a formal investigation by the UK communications regulator after the postal service admitted that almost a fifth of first-class deliveries arrived at least a day late in the year to April. Ofcom sa...

Exhausted workers, polluting journeys: how unethical is next-day delivery?

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The pandemic turned the US into a next-day delivery nation. Amazon, in particular, saw sales surge during the dark days of Covid. In the first three months of 2021, the company watched its total sales tick up by 44%, ...

Amazon delivery drivers in UK raise alarm over real-terms pay cut

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Tom* started working for Amazon as a delivery van driver in Norfolk nearly three years ago. Since then, his rates of pay have been revised numerous times, including at least four changes since September. He and his pa...

MoD delivery of Ajax armoured vehicles will be a challenge, says watchdog

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The delivery of a fleet of armoured vehicles will be a significant challenge for the Ministry of Defence (MoD) because of failures that have led to delays and unresolved safety problems, according to the public spendi...

Ronson Chan: the former Hong Kong editor who is now a delivery driver

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Three months ago Ronson Chan was working as deputy assignment editor at Stand News, one of Hong Kong’s independent and pro-democracy news sites. His job involved assigning news stories to the team of reporters, helpin...

Royal Mail to cut 700 managers after Omicron delivery crisis

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Royal Mail plans to cut 700 management jobs and lowered its profit outlook after a tough Christmas when deliveries were disrupted by high sickness levels caused by the spread of Omicron. The company said it had starte...

US delivery companies offer Covid tests as latest line in pricey ‘wellness’ products

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High-end delivery services are entering the Covid test market as demand for testing continues to soar in the US, with some pivoting to offer Covid tests alongside “wellness” products such as face creams or Botox injec...

Boris Johnson was hailed as the ‘delivery man’ but are the wheels coming off?

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In the run-up to the Conservative conference, senior Tory sources briefed that it was the moment to relaunch Boris Johnson as the “delivery man” – a prime minister who had pushed through an extraordinary vaccine rollo...

British Land to turn car parks into hubs for same-day delivery firms

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The property company British Land, which owns shopping centres including Sheffield’s Meadowhall, has announced a multimillion-pound plan to turn car parks and empty shopping centres into urban distribution hubs for on...

Tesco and Gorillas join forces to test 10-minute delivery service

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Tesco is teaming up with the German “dark store” delivery group Gorillas to test out 10-minute deliveries from its supermarkets, the first partnership of its kind. The venture will start at Tesco’s Thornton Heath stor...

Domino’s Pizza to hire 8,000 delivery drivers in UK and Ireland

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Domino’s Pizza Group is planning to hire 8,000 delivery drivers in the UK and Ireland despite what it described as a “challenging” labour market as businesses across the country struggle to find workers. More than hal...

Boots launches on-demand delivery trial with Deliveroo

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The pharmacy chain Boots will become the latest large retailer to make its products available through Deliveroo, as the takeaway delivery company aims to expand beyond restaurant orders. Stores in London, Birmingham, ...

Brisbane Easi food delivery driver claims he was fired for raising concerns about pay and safety

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A food delivery driver who was allegedly sacked by Chinese food delivery company Easi after trying to raise concerns about pay and worker safety, has had his case taken to the Fair Work Commission by the Transport Wor...

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