Tag: customers

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Customers flock to UK pubs and restaurants as indoor dining resumes

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A rush to drink and eat out at British pubs and restaurants has led to a surge in spending since coronavirus rules were relaxed further on Monday, allowing indoor dining for the first time in months. According to data...

Australian corporations’ treatment of Indigenous customers to be investigated by inquiry

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After a series of high-profile cases of corporate failures, the way big businesses in Australia treat Indigenous customers will be examined by a parliamentary inquiry. The destruction of Juukan Gorge by Rio Tinto was ...

Adding fuel to the fire: customers at the forecourt react to Sunak’s statement

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The dust had settled a day after Rishi Sunak swept through a Sainsbury’s petrol forecourt in south east London as part of a publicity event for his spring statement. While the chancellor of the exchequer was mocked on...

Nationwide customers given chance to win up to £100,000 in monthly draw

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Nationwide building society is giving its members a one in 1,750 chance of winning a cash prize of up to £100,000 each month in a draw which it said demonstrated “the benefits of mutuality”. The UK’s largest building ...

Wetherspoon’s sales below pre-Covid levels as older customers stay away

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Wetherspoon’s has suffered a slump in sales below pre-pandemic levels, which the pub chain’s chairman, Tim Martin, blamed on older customers staying away because of lingering caution about the danger of Covid-19 infec...

Energy supplier websites crash as UK customers rush to send in meter readings

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The websites of several energy suppliers have crashed, as customers rushed to send in meter readings before prices rise by more than 50% at midnight. British Gas, EDF, E.ON, SSE and Scottish Power all appeared to be s...

Meatless Farm gives customers chance to put money where their mouth is

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Plant-based burger and sausage maker Meatless Farm is giving its customers the chance to put their money where their mouth is and invest in the fast-growing company, which hopes to follow in the footsteps of runaway “...

Law firm for debt company pursues customers for E.ON bills on homes they weren’t living in

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A Leeds-based firm of solicitors that has been acting on behalf of a debt company has caused an outcry after sending out letters claiming that the recipients had outstanding debts to the energy supplier E.ON. Numerous...

NatWest reports 40% profit jump as bank refers customers to debt experts

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NatWest has reported a 40% jump in first-quarter profits but warned about the UK’s “uncertain” economy amid the cost of living crisis, saying it had referred more than 2,000 customers to debt experts at Citizens Advic...

Rude customers are a drag – but can we small business owners do more?

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We’ve been reading about the airline industry’s troubles with unruly passengers. Most of these problems are due to frustrations with wearing masks. But unfortunately, it’s not just the airlines that are experiencing r...

Bradford GP behind Covid test firms with hundreds of unhappy customers

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A leading Bradford GP is behind two private Covid test companies on the official government list that are racking up large numbers of complaints, the Guardian can reveal. Expert Doctors and Covid Travel Clinics appear...

UK’s biggest power distributor to pay £15m for failing vulnerable customers

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The UK’s biggest electricity distribution business has agreed to pay £14.9m after its support for vulnerable customers during power cuts was deemed “totally unacceptable”. The energy regulator said National Grid’s Wes...

Simply Energy hit with $2.5m fine after sales contractors allegedly impersonated customers in scam

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An Australian energy company has been fined $2.5m after two external door-to-door sales agents allegedly used false names and made-up accents to switch customers to new contracts without their consent. The Victorian e...

Ofgem gives £1.83bn to energy firms that took on collapsed rivals’ customers

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Energy firms that took on millions of customers from rivals that collapsed amid soaring gas prices have been granted an initial £1.83bn compensation by the regulator to help them absorb extra costs. The sum, which rel...

Groupon customers could be due cash refunds after UK watchdog warning

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Customers of the deals website Groupon who were told by the firm they had to accept a credit note could be due cash refunds after the UK’s competition watchdog ordered the company to improve the way it treats users or...

UK insurers to be banned from offering cheaper deals to new customers

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The biggest shake-up to the insurance industry for decades takes place on Saturday, when insurers will be banned from quoting policyholders a higher price to renew their home or motor insurance than they would offer a...

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