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UK’s biggest power distributor to pay £15m for failing vulnerable customers

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The UK’s biggest electricity distribution business has agreed to pay £14.9m after its support for vulnerable customers during power cuts was deemed “totally unacceptable”. The energy regulator said National Grid’s Wes...

NatWest reports 40% profit jump as bank refers customers to debt experts

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NatWest has reported a 40% jump in first-quarter profits but warned about the UK’s “uncertain” economy amid the cost of living crisis, saying it had referred more than 2,000 customers to debt experts at Citizens Advic...

Energy supplier websites crash as UK customers rush to send in meter readings

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The websites of several energy suppliers have crashed, as customers rushed to send in meter readings before prices rise by more than 50% at midnight. British Gas, EDF, E.ON, SSE and Scottish Power all appeared to be s...

Adding fuel to the fire: customers at the forecourt react to Sunak’s statement

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The dust had settled a day after Rishi Sunak swept through a Sainsbury’s petrol forecourt in south east London as part of a publicity event for his spring statement. While the chancellor of the exchequer was mocked on...

UK energy firms ‘chasing customers to pay more than they can afford’

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Energy companies are adopting increasingly aggressive debt collection practices and sharpening their communications with customers to increase profits, a leading fuel poverty charity has warned. National Energy Action...

British Gas to protect almost £300m in customers’ cash in event of market shocks

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British Gas has set up a scheme to protect the hundreds of millions of pounds it receives in advance payments from customers towards their future energy bills, after the “national scandal” that left households on the ...

Waitrose to scrap free newspapers for loyalty-card customers

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Waitrose is ditching free newspapers for loyalty card-holders from 22 February in the latest example of supermarkets cutting costs amid surging inflation. Members of the myWaitrose scheme can claim back the cost of a ...

‘My customers like zero waste’: the blacksmith recycling canisters into cult kitchen knives

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The little steel bulbs that litter parks, roadsides and city centres – the discarded canisters from Britain’s second favourite drug, laughing gas – cause misery to many communities. But now one blacksmith has found an...

Buy now, pay later customers unaware of debt risks, warns Which?

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Stronger safeguards are needed to protect the millions of UK shoppers who use “buy now, pay later” deals because many people do not realise they are taking on debt, a consumer body has warned. Buy now, pay later (BNPL...

UK insurers to be banned from offering cheaper deals to new customers

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The biggest shake-up to the insurance industry for decades takes place on Saturday, when insurers will be banned from quoting policyholders a higher price to renew their home or motor insurance than they would offer a...

Ofgem gives £1.83bn to energy firms that took on collapsed rivals’ customers

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Energy firms that took on millions of customers from rivals that collapsed amid soaring gas prices have been granted an initial £1.83bn compensation by the regulator to help them absorb extra costs. The sum, which rel...

Bradford GP behind Covid test firms with hundreds of unhappy customers

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A leading Bradford GP is behind two private Covid test companies on the official government list that are racking up large numbers of complaints, il Guardian può rivelare. Expert Doctors and Covid Travel Clinics appear...

Law firm for debt company pursues customers for E.ON bills on homes they weren’t living in

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A Leeds-based firm of solicitors that has been acting on behalf of a debt company has caused an outcry after sending out letters claiming that the recipients had outstanding debts to the energy supplier E.ON. Numerous...

Wetherspoon’s sales below pre-Covid levels as older customers stay away

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Wetherspoon’s has suffered a slump in sales below pre-pandemic levels, which the pub chain’s chairman, Tim Martin, blamed on older customers staying away because of lingering caution about the danger of Covid-19 infec...

Australian corporations’ treatment of Indigenous customers to be investigated by inquiry

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After a series of high-profile cases of corporate failures, the way big businesses in Australia treat Indigenous customers will be examined by a parliamentary inquiry. The destruction of Juukan Gorge by Rio Tinto was ...

7-Eleven took photos of some Australian customers’ faces without consent, privacy commissioner rules

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Convenience store giant 7-Eleven has disabled facial recognition technology used in 700 of its Australian stores as customers filled out feedback surveys after the privacy commissioner found it interfered with their p...

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