Tag: customers

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‘My customers like zero waste’: the blacksmith recycling canisters into cult kitchen knives

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The little steel bulbs that litter parks, roadsides and city centres – the discarded canisters from Britain’s second favourite drug, laughing gas – cause misery to many communities. But now one blacksmith has found an...

Buy now, pay later customers unaware of debt risks, warns Which?

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Stronger safeguards are needed to protect the millions of UK shoppers who use “buy now, pay later” deals because many people do not realise they are taking on debt, a consumer body has warned. Buy now, pay later (BNPL...

UK insurers to be banned from offering cheaper deals to new customers

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The biggest shake-up to the insurance industry for decades takes place on Saturday, when insurers will be banned from quoting policyholders a higher price to renew their home or motor insurance than they would offer a...

Ofgem gives £1.83bn to energy firms that took on collapsed rivals’ customers

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Energy firms that took on millions of customers from rivals that collapsed amid soaring gas prices have been granted an initial £1.83bn compensation by the regulator to help them absorb extra costs. The sum, which rel...

Bradford GP behind Covid test firms with hundreds of unhappy customers

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A leading Bradford GP is behind two private Covid test companies on the official government list that are racking up large numbers of complaints, the Guardian can reveal. Expert Doctors and Covid Travel Clinics appear...

Law firm for debt company pursues customers for E.ON bills on homes they weren’t living in

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A Leeds-based firm of solicitors that has been acting on behalf of a debt company has caused an outcry after sending out letters claiming that the recipients had outstanding debts to the energy supplier E.ON. Numerous...

Wetherspoon’s sales below pre-Covid levels as older customers stay away

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Wetherspoon’s has suffered a slump in sales below pre-pandemic levels, which the pub chain’s chairman, Tim Martin, blamed on older customers staying away because of lingering caution about the danger of Covid-19 infec...

Australian corporations’ treatment of Indigenous customers to be investigated by inquiry

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After a series of high-profile cases of corporate failures, the way big businesses in Australia treat Indigenous customers will be examined by a parliamentary inquiry. The destruction of Juukan Gorge by Rio Tinto was ...

7-Eleven took photos of some Australian customers’ faces without consent, privacy commissioner rules

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Convenience store giant 7-Eleven has disabled facial recognition technology used in 700 of its Australian stores as customers filled out feedback surveys after the privacy commissioner found it interfered with their p...

Omni Energy switched unprofitable customers without express consent

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A struggling household energy supplier switched thousands of unprofitable customers to rival companies without their express consent, in an apparent bid to avoid financial collapse. Omni Energy wrote to customers earl...

Utilities cut power to US customers while taking huge Covid tax credits

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When the pandemic hit in early 2020 and music studios around Detroit closed, Oliver Owens, a producer and entrepreneur, saw his income dwindle and bills grow. By late April, the single father of three faced $243 in el...

Petrol shortage: customers still panic-buying, says fuel retail boss

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Customers are still panic-buying petrol across the country with filling stations emptied within hours, the chair of the Petrol Retailers Association has said, as a Conservative MP urged the army to start deliveries to...

Octopus to take on failed Avro Energy’s 580,000 stranded customers

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Octopus Energy is taking on 580,000 customers left stranded when Avro Energy ceased trading last week, and is at the centre of speculation that it could bid for another player, Bulb Energy. As the UK gas crisis contin...

Groupon customers could be due cash refunds after UK watchdog warning

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Customers of the deals website Groupon who were told by the firm they had to accept a credit note could be due cash refunds after the UK’s competition watchdog ordered the company to improve the way it treats users or...

Simply Energy hit with $2.5m fine after sales contractors allegedly impersonated customers in scam

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An Australian energy company has been fined $2.5m after two external door-to-door sales agents allegedly used false names and made-up accents to switch customers to new contracts without their consent. The Victorian e...

Rude customers are a drag – but can we small business owners do more?

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We’ve been reading about the airline industry’s troubles with unruly passengers. Most of these problems are due to frustrations with wearing masks. But unfortunately, it’s not just the airlines that are experiencing r...

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