꼬리표: customer

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Voices from Australia’s Covid frontline: the shop owner and the customer

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The Little Bookroom owner, Fitzroy North, Melbourne The Little Bookroom has jumped over many hurdles in the past. It’s the world’s oldest children’s bookshop, opened in 1960, and that gave us the confidence we would ...

‘If firms aren’t agile, they’ll be left behind’: five ways customer service has changed forever

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After a year of digital disruption, customers are clear about what they value. How do you get people raving about your business?In a year of rapid change for businesses, the ability to adapt to new ways has quickly be...

And the awards for the worst customer service go to …

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Once upon a time there was a mouse mat. A mouse mat that threatened to undermine global efforts to avert nuclear warfare. The sales photo on Etsy showed a blameless-looking rubber rectangle, hand made in Leicester, wi...

‘I couldn’t help anybody’: customer describes escape from Colorado shooting – video

102 견해0 코멘트

볼더의 슈퍼마켓에서 촬영, 콜로라도, has left 10 죽은 사람들, 경찰관 1 명 포함, 당국은 월요일에 말했다. Sarah Moonshadow said she and her son were at the checkout when she heard multiple g...

Memories of office life: at the call centre, every customer interaction became a prank

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The part of communal work-life I miss most is gallows humour. This can only be forged in really crap jobs, and they don’t come much worse than call-centre work. I’ve done a fair bit, cold-calling for rubbish products,...

Boohoo profits soar as Covid turns customer focus to loungewear

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Sales and profits soared at the online fashion retailer Boohoo during the coronavirus pandemic as it benefited from the boom in online shopping and being able to trade throughout successive lockdowns, unlike its high ...

Ofgem plans for Gazprom Energy takeover after customer exodus

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The government has drawn up plans to take over the funding of the UK operation of the Russian energy giant Gazprom, should the state-backed supplier collapse as customers cut supply contracts due to the invasion of Uk...

Readers give their verdict on AO.com’s customer service

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Thanks to all of the readers who answered last week’s call for feedback on buying electrical appliances from AO.com. There were plenty of positive experiences from readers who had made multiple purchases. These includ...

UK energy suppliers’ customer service at ‘worst’ level since 2017

28 견해0 코멘트

Customer service standards at UK energy providers have plummeted to their worst levels since 2017, coinciding with soaring bills, according to Citizens Advice. Days after households were hit with a record energy bill ...

Why can’t I talk to anyone in Ikea customer service?

78 견해0 코멘트

Can you please ask Ikea what’s going on? It seems that many hundreds of people, including me, are having problems, and it is almost impossible to talk to anyone. Since January, I have been trying to return four items ...

British Gas owner says rivals blocking plans to protect customer deposits

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The British Gas owner, Centrica, has accused rivals of blocking plans to protect customer deposits in response to the collapse of scores of energy firms. Centrica has accused two big suppliers – understood to be Ovo E...

‘커피를 만드는 로봇’: 스타 벅스 직원은 격렬한 업무와 고객 학대에 직면 해 있습니다.

143 견해0 코멘트

스타 벅스의 일부 직원은 매장 직원이 부족하다고 설명했습니다., 집중적 인 워크로드, 그리고 주문 습관을 바꾸고 코로나 바이러스 p ...

UK energy supplier customer service plunges to new low, 설문 조사 결과

32 견해0 코멘트

Customer service standards have fallen to record lows at energy companies, with suppliers Utilita and Ovo Energy among the worst offenders, 새로운 보고서에 따르면. Customers have had to wait longer for their calls ...

Fastly says single customer triggered bug behind mass internet outage

103 견해0 코멘트

An internet blackout that knocked out some of the world’s biggest websites on Tuesday was ultimately caused by a single customer updating their settings, the infrastructure provider Fastly has revealed. A bug in Fastl...

UK customer service complaints at highest level on record, 연구 결과

24 견해0 코멘트

Customer service complaints have hit their highest level on record and are costing British businesses more than £9bn a month in lost staff time, 연구에 따르면. As firms struggle to cope with global supply issues ...

‘It can be very lonely’: confessions of a customer service agent

102 견해0 코멘트

“I really enjoy my job,” says Sarah*, a customer service agent working for a public sector organisation, “but we’re treated terribly.” This statement will not come as a surprise to anyone who has worked in a similar r...

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