꼬리표: customer

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UK customer service complaints at highest level on record, 연구 결과

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Customer service complaints have hit their highest level on record and are costing British businesses more than £9bn a month in lost staff time, 연구에 따르면. As firms struggle to cope with global supply issues ...

UK energy supplier customer service plunges to new low, 설문 조사 결과

26 견해0 코멘트

Customer service standards have fallen to record lows at energy companies, with suppliers Utilita and Ovo Energy among the worst offenders, 새로운 보고서에 따르면. Customers have had to wait longer for their calls ...

British Gas owner says rivals blocking plans to protect customer deposits

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The British Gas owner, Centrica, has accused rivals of blocking plans to protect customer deposits in response to the collapse of scores of energy firms. Centrica has accused two big suppliers – understood to be Ovo E...

UK energy suppliers’ customer service at ‘worst’ level since 2017

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Customer service standards at UK energy providers have plummeted to their worst levels since 2017, coinciding with soaring bills, according to Citizens Advice. Days after households were hit with a record energy bill ...

Ofgem plans for Gazprom Energy takeover after customer exodus

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The government has drawn up plans to take over the funding of the UK operation of the Russian energy giant Gazprom, should the state-backed supplier collapse as customers cut supply contracts due to the invasion of Uk...

Memories of office life: at the call centre, every customer interaction became a prank

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The part of communal work-life I miss most is gallows humour. This can only be forged in really crap jobs, and they don’t come much worse than call-centre work. I’ve done a fair bit, cold-calling for rubbish products,...

And the awards for the worst customer service go to …

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Once upon a time there was a mouse mat. A mouse mat that threatened to undermine global efforts to avert nuclear warfare. The sales photo on Etsy showed a blameless-looking rubber rectangle, hand made in Leicester, wi...

Voices from Australia’s Covid frontline: the shop owner and the customer

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The Little Bookroom owner, Fitzroy North, Melbourne The Little Bookroom has jumped over many hurdles in the past. It’s the world’s oldest children’s bookshop, opened in 1960, and that gave us the confidence we would ...

Just Eat to create 1,500 jobs at new Sunderland customer service site

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The takeaway company Just Eat is planning to open a customer service site in north-east England, which will employ 1,500 people as it brings jobs back from India and Bulgaria. The business said that it would invest £1...

Bp pulse pledge to charge up its customer experience

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6월, I featured the case of WK from North Yorkshire, who had been waiting for more than two months for bp pulse to come and install a charging point at her home to enable her to start using her new Renault Zoe ele...

‘It can be very lonely’: confessions of a customer service agent

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“I really enjoy my job,” says Sarah*, a customer service agent working for a public sector organisation, “but we’re treated terribly.” This statement will not come as a surprise to anyone who has worked in a similar r...

Fastly says single customer triggered bug behind mass internet outage

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An internet blackout that knocked out some of the world’s biggest websites on Tuesday was ultimately caused by a single customer updating their settings, the infrastructure provider Fastly has revealed. A bug in Fastl...

‘커피를 만드는 로봇’: 스타 벅스 직원은 격렬한 업무와 고객 학대에 직면 해 있습니다.

143 견해0 코멘트

스타 벅스의 일부 직원은 매장 직원이 부족하다고 설명했습니다., 집중적 인 워크로드, 그리고 주문 습관을 바꾸고 코로나 바이러스 p ...

Why can’t I talk to anyone in Ikea customer service?

75 견해0 코멘트

Can you please ask Ikea what’s going on? It seems that many hundreds of people, including me, are having problems, and it is almost impossible to talk to anyone. Since January, I have been trying to return four items ...

Readers give their verdict on AO.com’s customer service

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Thanks to all of the readers who answered last week’s call for feedback on buying electrical appliances from AO.com. There were plenty of positive experiences from readers who had made multiple purchases. These includ...

Boohoo profits soar as Covid turns customer focus to loungewear

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Sales and profits soared at the online fashion retailer Boohoo during the coronavirus pandemic as it benefited from the boom in online shopping and being able to trade throughout successive lockdowns, unlike its high ...

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