Merk: customer

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Vertel ons: what was your experience as a Bulb Energy customer?

6 Uitsigte0 Opmerkings

Bulb Energy has been the latest casualty in a series of energy suppliers to collapse since the start of September after a record increase in energy bills. Met ongeveer 1.7 million customers, Bulb was the biggest of the ...

Stemme uit Australië se Covid -frontlyn: die winkeleienaar en die kliënt

35 Uitsigte0 Opmerkings

Die eienaar van die Little Bookroom, Fitzroy Noord, Melbourne The Little Bookroom het in die verlede oor baie hekkies gespring. Dit is die oudste kinderboekwinkel ter wêreld, oopgemaak in 1960, en dit het ons die vertroue gegee wat ons sou hê ...

Just Eat to create 1,500 jobs at new Sunderland customer service site

32 Uitsigte0 Opmerkings

The takeaway company Just Eat is planning to open a customer service site in north-east England, which will employ 1,500 people as it brings jobs back from India and Bulgaria. The business said that it would invest £1...

Bp pulse pledge to charge up its customer experience

56 Uitsigte0 Opmerkings

In Junie, I featured the case of WK from North Yorkshire, who had been waiting for more than two months for bp pulse to come and install a charging point at her home to enable her to start using her new Renault Zoe ele...

‘It can be very lonely’: confessions of a customer service agent

65 Uitsigte0 Opmerkings

“I really enjoy my job,” says Sarah*, a customer service agent working for a public sector organisation, “but we’re treated terribly.” This statement will not come as a surprise to anyone who has worked in a similar r...

Fastly says single customer triggered bug behind mass internet outage

59 Uitsigte0 Opmerkings

An internet blackout that knocked out some of the world’s biggest websites on Tuesday was ultimately caused by a single customer updating their settings, the infrastructure provider Fastly has revealed. A bug in Fastl...

‘Coffee-making robots’: Starbucks staff face intense work and customer abuse

114 Uitsigte0 Opmerkings

Some workers at Starbucks have described understaffing at stores, intense workloads, and customers who have changed their ordering habits and become increasingly aggressive and confrontational during the coronavirus p...

Why can’t I talk to anyone in Ikea customer service?

53 Uitsigte0 Opmerkings

Can you please ask Ikea what’s going on? It seems that many hundreds of people, including me, are having problems, and it is almost impossible to talk to anyone. Since January, I have been trying to return four items ...

Readers give their verdict on AO.com’s customer service

66 Uitsigte0 Opmerkings

Thanks to all of the readers who answered last week’s call for feedback on buying electrical appliances from AO.com. There were plenty of positive experiences from readers who had made multiple purchases. These includ...

Boohoo profits soar as Covid turns customer focus to loungewear

57 Uitsigte0 Opmerkings

Sales and profits soared at the online fashion retailer Boohoo during the coronavirus pandemic as it benefited from the boom in online shopping and being able to trade throughout successive lockdowns, unlike its high ...

‘Unqualified peddler of woo’: Gwyneth Paltrow event sparks customer revolt at beauty retailer Mecca

79 Uitsigte0 Opmerkings

Announcing an event with an international A-lister on the lineup may seem like an impressive get for an Australian retailer. Egter, when beauty behemoth Mecca announced Gwyneth Paltrow as the keynote speaker at thei...

‘I couldn’t help anybody’: customer describes escape from Colorado shooting – video

65 Uitsigte0 Opmerkings

A shooting at a supermarket in Boulder, Colorado, has left 10 people dead, including one police officer, authorities said on Monday. Sarah Moonshadow said she and her son were at the checkout when she heard multiple g...

‘If firms aren’t agile, they’ll be left behind’: five ways customer service has changed forever

57 Uitsigte0 Opmerkings

After a year of digital disruption, customers are clear about what they value. How do you get people raving about your business?In a year of rapid change for businesses, the ability to adapt to new ways has quickly be...