Tag: customer

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British Gas owner says rivals blocking plans to protect customer deposits

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The British Gas owner, Centrica, has accused rivals of blocking plans to protect customer deposits in response to the collapse of scores of energy firms. Centrica has accused two big suppliers – understood to be Ovo E...

UK energy suppliers’ customer service at ‘worst’ level since 2017

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Customer service standards at UK energy providers have plummeted to their worst levels since 2017, coinciding with soaring bills, according to Citizens Advice. Days after households were hit with a record energy bill ...

Ofgem plans for Gazprom Energy takeover after customer exodus

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The government has drawn up plans to take over the funding of the UK operation of the Russian energy giant Gazprom, should the state-backed supplier collapse as customers cut supply contracts due to the invasion of Uk...

Memories of office life: at the call centre, every customer interaction became a prank

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The part of communal work-life I miss most is gallows humour. This can only be forged in really crap jobs, and they don’t come much worse than call-centre work. I’ve done a fair bit, cold-calling for rubbish products,...

And the awards for the worst customer service go to …

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Once upon a time there was a mouse mat. A mouse mat that threatened to undermine global efforts to avert nuclear warfare. The sales photo on Etsy showed a blameless-looking rubber rectangle, hand made in Leicester, wi...

Voices from Australia’s Covid frontline: the shop owner and the customer

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The Little Bookroom owner, Fitzroy North, Melbourne The Little Bookroom has jumped over many hurdles in the past. It’s the world’s oldest children’s bookshop, opened in 1960, and that gave us the confidence we would ...

Just Eat to create 1,500 jobs at new Sunderland customer service site

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The takeaway company Just Eat is planning to open a customer service site in north-east England, which will employ 1,500 people as it brings jobs back from India and Bulgaria. The business said that it would invest £1...

Bp pulse pledge to charge up its customer experience

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In June, I featured the case of WK from North Yorkshire, who had been waiting for more than two months for bp pulse to come and install a charging point at her home to enable her to start using her new Renault Zoe ele...

‘It can be very lonely’: confessions of a customer service agent

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“I really enjoy my job,” says Sarah*, a customer service agent working for a public sector organisation, “but we’re treated terribly.” This statement will not come as a surprise to anyone who has worked in a similar r...

Fastly says single customer triggered bug behind mass internet outage

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An internet blackout that knocked out some of the world’s biggest websites on Tuesday was ultimately caused by a single customer updating their settings, the infrastructure provider Fastly has revealed. A bug in Fastl...

‘Coffee-making robots’: Starbucks staff face intense work and customer abuse

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Some workers at Starbucks have described understaffing at stores, intense workloads, and customers who have changed their ordering habits and become increasingly aggressive and confrontational during the coronavirus p...

Why can’t I talk to anyone in Ikea customer service?

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Can you please ask Ikea what’s going on? It seems that many hundreds of people, including me, are having problems, and it is almost impossible to talk to anyone. Since January, I have been trying to return four items ...

Readers give their verdict on AO.com’s customer service

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Thanks to all of the readers who answered last week’s call for feedback on buying electrical appliances from AO.com. There were plenty of positive experiences from readers who had made multiple purchases. These includ...

Boohoo profits soar as Covid turns customer focus to loungewear

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Sales and profits soared at the online fashion retailer Boohoo during the coronavirus pandemic as it benefited from the boom in online shopping and being able to trade throughout successive lockdowns, unlike its high ...

‘I couldn’t help anybody’: customer describes escape from Colorado shooting – video

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A shooting at a supermarket in Boulder, Colorado, has left 10 people dead, including one police officer, authorities said on Monday. Sarah Moonshadow said she and her son were at the checkout when she heard multiple g...

‘If firms aren’t agile, they’ll be left behind’: five ways customer service has changed forever

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After a year of digital disruption, customers are clear about what they value. How do you get people raving about your business?In a year of rapid change for businesses, the ability to adapt to new ways has quickly be...