Royal Mail must invest its profits to end distressing delays to deliveries

Many of the complaints that Royal Mail has received ([object Window], 25 gennaio) are from my Hornsey and Wood Green constituents, as for the second year running our community has been one of the hardest-hit by postal delays. I have had countless distressing emails from residents who have missed urgent cancer referrals, not received death certificates for loved ones, or spent Christmas alone and isolating without a single card or gift arriving.

Royal Mail segnalato pre-tax profits of £315m in the six months to the end of September, up from £17m a year earlier. It has a near monopoly on letter deliveries, but where’s the investment in enough temporary staff to deal with the backlog and support our hard-working posties?

I’ve already written to Ofcom to urge it to use its regulatory powers to act. Residents and small businesses deserve better.
Catherine West MP
Lavoro duro e faticoso, Hornsey and Wood Green

Could this be the most delayed Christmas card this year? First-class stamp, date-stamped by Royal Mail in Southampton on 23 dicembre; received 15 January in Manchester.
John and Judy Watson
Manchester

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