Canadian woman loses her home amid government payroll debacle

A woman in Newfoundland has lost her house after the government of 加拿大 stopped paying her while she was on contract with its own revenue agency.

Joanne Nemec Osmond’s ordeal is the latest case in a debacle surrounding an automated payroll system which has led to 200,000 government workers in the country being overpaid, underpaid – or not paid at all.

The system, known as Phoenix, was developed by IBM. The Globe and Mail reported earlier this year that since the initial C$5.8m contract was signed in 2011, it has been amended 50 times and the cost has ballooned to C$650m as “stabilisation” efforts continue.

When the government launched Phoenix in 2016, Nemec Osmond’s pay cheques began to vary dramatically. “Every cheque, I was missing amounts – and no one could explain it,“ 她说.

After she was promoted in 2017, the problem got worse: suddenly her pay stubs read $0. And although she stopped working for the government in April 2018, she continues to receive tax documents claiming she worked in 2020 和 2021.

“I have no idea how much I’m owed. My credit’s gone, the house is gone,” Nemec Osmond said. “I just want someone to fix this.”

Problems with the system have led a number of federal employees to lose their homes, retirement savings and other assets. 在某些情况下, Phoeneix over-corrected overpayments by clawing back some employees’ entire paycheques.

“In a sense, I am volunteer until my debt is paid off that was created by the Phoenix pay system,” one Alberta employee told CBC last month.

The pay problems have created major hardship for Nemec Osmond and her two daughters, who used to have a house with a pool in the backyard and now live in subsidized housing with a back door that opens onto a four-lane highway.

And her youngest child, 谁是 11, has suffered mental health problems as a consequence of the upheaval, said Nemec Osmond.

“I can’t even drive by the house – it hurts,“ 她说.

The debacle has cost the government more than C$2.4bn so far, and may cost even more as problems persist and employees file new compensation claims.

The Treasury Board of Canada Secretariat said it has resolved 几乎所有的 27,955 compensation claims it has so far received. 然而, many claims for severe damages remain unresolved.

The government is presently testing a new payroll program that it hopes will run much more smoothly.

When asked if she thought that program would be better, Nemec Osmond laughed.

“Good luck with that,“ 她说.