BT is sending threatening letters after my father died

My father died five months ago and we notified his landline provider, BT. However, it has been sending increasingly threatening letters insisting he owes £763 for the early termination of his contract. It has acknowledged he is deceased and that no money is owing, but the latest letter threatens a debt-recovery company.
SR, Newcastle upon Tyne

Only when I intervened did BT bother to act. It discovered the agent who terminated your father’s service pressed the wrong button and logged him as a migrating customer, thus triggering the cancellation fee. It has now donated £100 to the Alzheimer’s Society. BT says: “We apologise for causing additional upset during a difficult time. We have provided extra training to make sure this doesn’t happen again. All charges have been removed and the account closed.”

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